Announcement: Aug 20 - Class action lawsuit filed against Kroll.
Disclaimer: We are not the Court, the FTX estates, Kroll, or a claims administrator. No attorney-client relationship. Not legal advice. AI is experimental and unreliable. Always consult a real attorney. Visit the official Kroll FTX page.
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My KYC status keeps switching to 'On Hold' and I can't upload my W-8 BEN form. Now the portal says my claim is "disputed." I live in China. What do I do?
I can help you fix this. Here's what we'll do:
- Diagnose your KYC verification issue and point you to the best course of action for resolving the "disputed" status.
- Help you understand your options if you live in a jurisdiction where FTX restricts payouts
- Connect you with claims specialists if manual intervention is needed