Important: Legitimate FTX Emails You Should Know About
As an FTX creditor, you will receive important communications from the FTX Debtors, their agents, and various service providers. Being able to distinguish legitimate emails from scams is crucial to protect your claim and personal information. This guide details officially associated email domains and their roles.
Official and Associated Email Domains & Their Roles
Here's a breakdown of key email domains you might encounter and their purpose in the FTX bankruptcy proceedings:
Official FTX Domains
ftx.com
- Example Emails:
support@ftx.com,KYC-Support@ftx.com,tax@ftx.com,claims@ftx.com - Role: Debtor communications, KYC verification, tax documentation, claim notices
Claims Processing & Documentation
ra.kroll.com
- Example Emails:
ftxinfo@ra.kroll.com,ftxnoticing@ra.kroll.com - Role: Claims agent communications, official court document notifications
kroll.com
- Example Emails:
ftxquestions@kroll.com - Role: Q&A mailbox for inquiries to Kroll (claims agent)
Distribution Partners
bitgo.com
- Example Emails:
ftxcreditors@bitgo.com - Role: BitGo distribution support and onboarding
email.kraken.com / kraken.com
- Example Emails:
no-reply@email.kraken.com - Role: Kraken exchange distribution onboarding and notifications
eu.backpack.exchange
- Example Emails:
info@eu.backpack.exchange - Role: European Union claw-back refunds processing
KYC & Identity Verification
sumsub.com
- Example Emails:
no-reply@sumsub.com - Role: Third-party KYC verification service provider
cases.withpersona.com
- Example Emails:
ftx-creditor-support@cases.withpersona.com - Role: Persona identity verification platform (another third-party KYC vendor)
Bahamas-Specific & Advisory Services
pwc.co.uk / ftx.pwc.com / pwc.com
- Example Emails:
FTXDigital@restructuring.pwc.co.uk,claims@ftx.pwc.com,gbl_fdm_customers@pwc.com - Role: Bahamas-only FTX Digital Markets (Joint Provisional Liquidators)
duffandphelps.mail.onmicrosoft.com
- Example Emails:
FTXInfo@duffandphelps.mail.onmicrosoft.com - Role: Legacy Duff & Phelps (now Kroll) communications
This list is based on publicly available information and known communications. Always exercise caution and verify sender details.
Previously Listed Official Domains (Still Valid)
The following domains were established in earlier phases of the bankruptcy and remain active:
Court & Legal Services
delaware-bankruptcy.com
- Example Emails: Various case-specific addresses
- Role: Delaware Bankruptcy Court automated notifications
epiqglobal.com / donlinrecano.com
- Example Emails:
ftxinfo@epiqglobal.com - Role: Court-appointed claims and noticing agent (before Kroll)
Financial & Accounting Services
alvarez-marsal.com
- Example Emails: Various department-specific addresses
- Role: Financial advisory and interim management services
sullivan-cromwell.com
- Example Emails: Legal counsel for debtors
- Role: Primary law firm representing FTX in bankruptcy proceedings
Key Red Flags to Watch For
When receiving emails claiming to be from FTX-related entities, be alert for these warning signs:
Suspicious Characteristics
- Urgent demands for immediate action or payment
- Requests for passwords or private keys
- Links to non-official domains or shortened URLs
- Poor grammar or unprofessional formatting
- Offers that seem too good to be true
Domain Spoofing Examples
Be especially cautious of domains that are close to, but not exactly, the official ones:
- ❌
ftx-claims.com(fake) - ✅
ftx.com(real) - ❌
kroll-claims.com(fake) - ✅
ra.kroll.com(real)
Verification Steps
Before acting on any email claiming to be from FTX or its agents:
- Check the sender domain against this list
- Look for official signatures and contact information
- Cross-reference information with official announcements
- Contact the sender directly using publicly listed contact information
- Never click suspicious links - navigate to official websites directly
Official Communication Channels
For the most up-to-date and verified information:
- Court Docket: Delaware Bankruptcy Court Case Information
- Official Notices: Via Kroll at
ra.kroll.com - Customer Portal: The official FTX claims portal (verify URL independently)
Reporting Suspicious Emails
If you receive suspicious emails claiming to be from FTX or related entities:
- Do not respond or click any links
- Forward the email to
ftxquestions@kroll.com - Report to authorities if you suspect fraud
- Share information with other creditors in official forums
Remember: When in doubt, verify independently through official channels. Legitimate FTX communications will never ask for your private keys, passwords, or immediate payments to expedite claims processing.