Privacy Policy

1. Introduction

At ftxclaims.com, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website.

1.1 Purpose of This Privacy Policy

This Privacy Policy aims to provide you with information on how ftxclaims.com collects and processes your personal data through your use of this website, including any data you may provide when you sign up for our updates, use our services, or participate in our discussions.

1.2 Data Controller

ftxclaims.com is the controller responsible for your personal data. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us at claims@ftxclaims.com.

2. Information We Collect

2.1 Personal Data

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped as follows:

• Identity Data includes first name, last name, username, or similar identifier.
• Contact Data includes email address and telephone numbers.
• Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data includes information about how you use our website and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
• AI Interaction Data includes any information you provide when using our AI-powered features, including questions, prompts, and conversations with AI assistants.

2.2 Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

For more detailed information about the cookies we use, please see our Cookie Policy.

3. How We Use Your Data

3.1 Purposes for Processing

We will only use your personal data for the purposes for which we collected it, including:

• To provide and maintain our services
• To notify you about changes to our services
• To provide customer support
• To gather analysis or valuable information so that we can improve our services
• To monitor the usage of our services
• To detect, prevent, and address technical issues
• To provide you with news, special offers, and general information about other goods, services, and events which we offer

3.2 Legal Basis for Processing

We will process your personal data only when we have a legal basis to do so. Legal bases include:

• Your consent
• Performance of a contract with you
• Compliance with a legal obligation
• Protection of your vital interests
• Performance of a task carried out in the public interest
• Our legitimate interests, provided they are not overridden by your rights and freedoms

4. Data Sharing and Disclosure

4.1 Service Providers

We may employ third-party companies and individuals to facilitate our services, provide the services on our behalf, perform service-related services, or assist us in analyzing how our services are used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4.2 AI Technology Providers

IMPORTANT DISCLOSURE: When you use our AI-powered features:

• Data Processing: Your interactions with AI features may be processed by third-party AI service providers
• Data Storage: Conversations and prompts may be stored for service improvement and analysis
• No Confidentiality: Do not share sensitive, confidential, or privileged information with AI features
• Experimental Technology: AI responses are generated by experimental technology and should not be relied upon for legal or financial decisions
• Data Use: AI providers may use anonymized data to improve their services, subject to their respective privacy policies

By using AI features, you acknowledge and consent to this data processing.

4.3 Legal Requirements

We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

5. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

• The right to access, update, or delete the information we have on you
• The right of rectification
• The right to object
• The right of restriction
• The right to data portability
• The right to withdraw consent

8. International Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

9. Children's Privacy

Our services are not intended for use by children under the age of 16, and we do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at claims@ftxclaims.com.